Nadia EM, Pango CD. KUALITAS INOVASI LAYANAN “BOOK DELIVERY SERVICE” TERHADAP KEPUASAN PEMUSTAKA DI PERPUSTAKAAN UNIVERSITAS CIPUTRA SURABAYA DI ERA NEW NORMAL. JIIP [Internet]. 2023 Dec. 28 [cited 2026 Apr. 30];1(1):08-15. Available from: https://jiip.unila.ac.id/index.php/ojs/article/view/3